Drew LeSueur, Derek Neighbors, Clayton Lengel-Zigich and Roy van de Water discuss an article by Jamie Flinchbaugh entitled Don’t just change the process if people aren’t following the existing one.
- Is the process really the issue?
- Process only highlights culture problems, it doesn’t solve them
- How do you know when it really is time to change the process?
- A short feedback cycle is important to evaluate the problems that are being highlighted.